On-Hold Messaging

Select a Voice

Male or Female

How would you like your voice recording to sound? Would you like to add music?

Energetic? Elegant? Professional with a smile? Add a dialect based on your demographic?

Add your desired message

SAMPLE: ABC’s Flooring America is Where Friends Send Friends™. We’re a cooperative of more than 500 independent retailers that work harder every day to be the most recommended flooring stores in North America.

While creating your own message use the suggestions below:

Why do customers call your local business?

What information can you provide to them immediately so they don’t have to wait for an attendant?

Are customers regularly requesting information (such as directions, hours, etc.) that you can provide through your hold message?

What other properties or resources are available to provide information? Can you direct callers to a website that will provide additional information?

Do you have a new product or service you would like to promote? Are you running a special promotion that would interest your callers?

Do you have products or services that customers are often unaware of, but interested in once they learn about them?

Select your phone system

Please tell us which file format you require or which phone system you own.

Choose a Package

Package A – Includes four custom messages each year ($44.95 per month/per location)

Package B – One time custom on hold message $155.95 (No monthly fees)

* Music can be made available with any on-hold message for an additional fee

Choose from one of the eight approved messages and personalize it to you or create your own.

Option 1: Thank you for calling [STORE NAME], Where friends send friends. We’re excited to get to know you, help with your floor covering needs, and show you why so many customers recommend us to their friends. Please hold and one of our flooring experts will be with you!

Option 2: At [STORE NAME], we’re committed to working harder to become the most recommended flooring store. That’s why we’re going to do everything we can to earn your trust and your business. Please continue to hold and give us the opportunity to earn your recommendation!

Option 3: Many customers like [STORE NAME] because we’re locally owned and operated. As your friends and neighbors, so you can count on our staff for a level of personalized service that is unmatched by any home center or other flooring store. Please stay on the line to speak with a dedicated member of our team.

Option 4: One reason so many people recommend [STORE NAME] is that we know so much about carpet and floors. With our expertise and years of experience, we can answer any questions you have about flooring. Please hold and we’ll be happy to answer your questions!

Option 5: Some customers recommend [STORE NAME] because of our huge selection, exceptionally low prices, and unmatched guarantees. When you shop with us, it’s easy to find a floor to fit your style and your budget, and you can have confidence in every decision you make. Please continue to hold to find out more.

Option 6: There are a lot of reasons why our customers will send one of their friends to do business with [STORE NAME]. But you don’t have to take our word for it. Visit us online to see reviews and testimonials from people just like you. Please stay on the line. Your business is extremely important to us.

Option 7: At [STORE NAME], we’re doing everything we can to outdo everyone else. We’ll work harder to earn your business and live up to your recommendations. Please hold – we look forward to providing you with a superior shopping experience.

Option 8: People everywhere are talking about [STORE NAME]! From our huge selection of high quality carpet and floors to our low prices and customer service, everyone is raving about us. Please continue to hold and give us a chance to earn YOUR praise!